Client Testimonial

From the very first interaction to the last, Proper Service has redefined what customer service means in the auto repair industry. The journey began with a simple phone call to arrange my vehicle drop-off, and every step of the way, the staff at Proper Service exceeded my expectations. The lady who answered the phone (I can't recall her name) was warm and professional, and asked if I would need a ride back after drop off, offering it as part of the service. Todd, at the front desk, set the tone for an unparalleled service experience. His professionalism, care, and courteousness in handling the intake process were noteworthy. He was extraordinarily detailed, and when I said, "I'm probably not explaining it well. Let me get my husband," he assured me that he understood and my communications were clear. It's rare to encounter someone who not only understands the importance of first impressions but also lives up to them throughout the customer journey. But the exceptional service didn't stop there. The follow-up call and detailed report on my vehicle from the technician to Todd was extremely thorough. The high-level of detail in explaining the diagnostics and the integrity of recommended actions, exceeded my expectations, to say the least. What stood out the most was the sense of care, professionalism and dedication from every staff member. It's clear that Proper Service isn't just about fixing cars—they're about building trust and ensuring their customers are well-informed and cared for in the experience. In an industry where trust and transparency can sometimes be questioned, Proper Service stands out. To anyone looking for not just auto repair, but a place that values quality, transparency, and exceptional customer service, look no further than Proper Service. It's not just a name—it's a commitment, one that they live up to with remarkable dedication.



Elina Leclaire

★ ★ ★ ★ ★

Proper Service of Baldwin Place

Just had a car and trailer inspected. Always efficient and on time. Great friendly service

★ ★ ★ ★ ★

Proper Service of Croton Falls

Wonderful caring staff! In and out for a quick NYS Inspection.

★ ★ ★ ★ ★

Proper Service of Baldwin Place

Maggie and Jessie Leon, thank you for the great review and for the opportunity to service your Honda Accord! We hope to see you here at Proper Service for your next service. Thank you. Joe Ferone

- Proper Service of Baldwin Place
★ ★ ★ ★ ★

Proper Service of Baldwin Place

Anthony was very helpful and Informative during the whole process.

Amanda, thank you for this great review and for trusting us with your Hyundai Tuscon. Needing to repair your Check Engine light can be daunting, so I'm glad our super star Anthony was able to help you through the process. Hope to see you here at Proper Service again soon. Thank you!! Joe Ferone

- Proper Service of Baldwin Place
★ ★ ★ ★ ★

Proper Service of Baldwin Place

Good service, clear explanations of service. Appt was done while I waited and was efficient

Paul Good thank you for the great review and for years of support! Hope to see you here at Proper Service again soon with your Hyundai Kona. Thank you! Joe Ferone

- Proper Service of Baldwin Place
★ ★ ★ ★ ★

Proper Service of Baldwin Place

The staff and mechanics at Proper Service are top-notch. They are very accommodating when making an appointment , they keep you informed of the progress of your repair and I’ve never had an issue with any repair they have made to my vehicle. I won’ t take my vehicle any other place for servicing or repairs.

Thank you for choosing Proper Service, Fred! We're thrilled to hear about your positive experiences with our team and the quality of our repairs. It's our mission to provide top-notch service and keep you informed every step of the way. We're grateful for your loyalty and look forward to continuing to provide exceptional care for your vehicle. -Joe Ferone

- Proper Service of Baldwin Place
★ ★ ★ ★ ★

Proper Service of Baldwin Place

Very professional, extremely thorough. Only place to bring your vehicle.

Preston, thank you for the great review and for trusting us with your GMC Pick up truck. Those square body farm trucks bring back a lot of good memories. Good luck with the truck and let us know when we are able to help in the future. Thank you! Joe Ferone

- Proper Service of Baldwin Place
★ ★ ★ ★ ★

Proper Service of Baldwin Place

Great service, very satisfied.

Thank you John for this great review and good luch with your Jeep Wrangler. Hope to see you here at Proper Service again soon. Thank you! Joe Ferone

- Proper Service of Baldwin Place
★ ★ ★ ★ ★

Proper Service of Baldwin Place

Diane, thank you for the great review. Hope to see you here at Proper Service with your Volkswagen again soon. Thank you! Joe Ferone

- Proper Service of Baldwin Place
★ ★ ★ ★ ★

Proper Service of Baldwin Place

Thank you so much, Gloria, for the five-star rating! We're thrilled to hear that you had an excellent experience with us! We strive to provide top-notch service to all of our customers, and it's always great to hear when we hit the mark. Should you have any further questions or concerns, please don't hesitate to reach out. We look forward to serving you again soon! -Joe Ferone

- Proper Service of Baldwin Place
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